Terms & Conditions

Confirmation of Booking

All on-line bookings are acknowledged within 24 hours. This will be via email (if a valid email address has been provided)
· If you do not receive notification within 24 hours, please contact us directly by phone. 

Payment
The Orchid Thai Spa accepts payments by UK debit and credit cards through Pay Pal, cash or cheque (made payable to- Orchid Thai Spa)
· Payment must be received at time of booking (in person) or within 3 working days (when booking on-line), otherwise your place may be re-allocated.

Consultation
Please ensure that you complete a consultation card at reception when you arrive at your first session.  Health details are required.  All information is kept completely confidential.

Reservations
It is encouraged that you make an appointment in advance to ensure your preferred time is available.  Bookings made on the day of service and walk-in appointments are always welcome based upon availability.
Please give us 24 hours notice of cancellation so as someone else can avail of your appointment.  

Refunds & Exchanges
All advanced bookings/payments for classes & workshops are non-refundable & non-transferable.
Refunds will only be issued in the event of cancellation of a treatment or product by The Orchid Thai Spa  and will not be issued for situations outside our control.
If you wish to change or cancel a booking The Orchid Thai Spa must be informed 24 hours before appointment. 
When cancelling a booking a credit note will be issued for the amount paid. Credits are valid for a further 3 months. After 7 days payments are non-refundable & non-transferable.

Massage therapy appointments 
Please give us 24 hours notice of cancellation so that someone else can avail of your appointment.  A full cancellation fee shall be charged for cancellations made within 24 hours of your appointment.  Arriving late for your appointment may shorten the length of your treatment, with full charges applied.

Security
While we take every precaution possible, The Orchid Thai Spa will not be held responsible for your personal belongings while on the premises. 

Special Offers
FREE or REDUCED PRICE places are subject to availability.
Booking your FREE or REDUCED PRICE place in advance is essential.

General
The Orchid Thai Spa will only use customer personal information for customer servicing, marketing or our own legitimate business purposes. We will never disclose your personal details to any third party